A medical secretary is essential to the smooth functioning of the offices of doctors, hospitals, and medical laboratories. Their duties usually include taking the patient medical histories, scheduling appointments, ordering supplies, and keeping records. Like any other who work in the healthcare support careers, the work they do is key to the functioning of any particular facility which provides the patient care. They interact with a public in the entire day, scheduling appointments, greeting patients, and taking phone calls. If you want to know more, Click here!
They use various office equipment, which includes computers, scanners, multi-line telephone systems, and fax machines while carrying out their duties. They also use their knowledge of health insurance rules, medical billing procedures, and medical terminology. At a minimum, they need the high school diploma together with the specialized training in the secretarial skills and also medical practices and terminology.
Medical secretary duties and responsibilities
They usually carry out the following obligations:
- Handling phone calls and taking messages
- Scheduling staff meetings that include ordering food and reserving the conference rooms
- Preparing and trafficking invoices, memos, and reports
- Schedule the appointments and the surgeries of a patient, and sending appointment reminders and also follow-ups through emails or calls
- Handling faxes and mail
- Processing patient billing and medical insurance claims
- Performing file system and database management
They are relied upon by medical staff, physicians, and the patients to keep the office operations run smoothly. Additionally, to performing supportive and administrative functions, they are supposed to the medical terminology and also be familiar with different business practices and medical procedures.
They are supposed to the right computer skills to efficiently and accurately process the patient information that includes insurance claims and payments, managing the patient records and office database, and also managing the schedule of the physician. They are also supposed to prepare and write reports and then type and transcribe the medical reports.